Broil King
Warranty Policy
Broil King Barbecue Grill Warranty Policy
The following warranty applies to 2024 Broil King models, is effective from date of purchase and is limited to the repair or replacement of parts at no charge which prove to be defective under normal domestic use. This warranty is extended only to the original purchaser as indicated on the warranty registration and applies only to products sold at retail and only when used exclusively by the purchaser in country where purchased.
For more information or for warranty details on older models, please see the information below this table, or consult your barbecue’s owner’s manual.
| Imperial & Regal | Baron | Crown, Signet & Monarch | Royal, Gem & Porta Chef | Keg | Smoke, Regal Pellet & Crown Pellet | |
|---|---|---|---|---|---|---|
| Stainless Steel/Porcelain Steel Lid Components | 25 Years | 25 Years | 25 Years | 10 Years | ||
| Cast Aluminum Cookbox/Components | 25 Years | 25 Years | 25 Years | 10 Years | 25 Years | |
| Stainless Steel Cookbox | 25 Years | 25 Years | 25 Years | |||
| Steel Cookbox | 10 Years | 5 Years | ||||
| Stainless Steel Grids | 15 Years | 15 Years | ||||
| Cast Iron Grids | 15 Years | 5 Years | 2 Years | 2 Years | 2 Years | |
| Heat Medium | 15 Years | 15 Years | 3 Years | 2 Years | 3 Years | |
| Burners | 15 Years | 15 Years | 10 Years | 5 Years | ||
| Side Burner | 15 Years | 15 Years | 2 Years | 2 Years | ||
| Rear Burner | 15 Years | 15 Years | 10 Years | |||
| Infrared Side Burner (excluding screen) | 15 Years | 15 Years | ||||
| Stainless Steel Components | 15 Years | 10 Years | 5 Years | 2 Years | 2 Years | |
| iQue / Electroanics / Lights | 2 Years | 2 Years | 2 Years | 2 Years | 2 Years | 2 Years |
| Remaining Parts & Paint | 15 Years | 15 Years | 2 Years | 2 Years | 2 Years | 2 Years |
The 2021 – 2023 warranty policy applies to grills purchased in the 2021 – 2023 season.
The 2020 warranty policy applies to grill purchase in the 2020 seaon.
The 2019 warranty policy applies to grills purchased in the 2019 season.
The 2018 warranty policy applies to grills purchased between 2015 and 2018.
For the warranty policy on older grill, please consult your owner’s manual or contact our customer service team.
Click here to find your barbecue’s Owner’s Manual for further details
WHAT IS NOT COVERED
Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner’s manual. Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere.
Shipping or transportation costs. Removal or re-installation costs. Labor costs for installation and repair. Cost of service calls. Liability for indirect, or consequential damages. Gas grills deemed to be used as a communal amenity or gas grills not directly used and maintained by the purchaser.
WARRANTY CLAIMS PROCEDURE
All warranty is handled directly by ABER LIVING. If your grill is not registered, we require the following information to complete a claim : Model Number, Serial Number and proof of purchase (copy of sales slip or invoice). Please note – in some case, we may require parts be returned to ABER LIVING Warranty Department, shipping charges prepaid.
ABER LIVING commits to the original purchaser of the barbecue (or recipient in the case when a new product is given as a gift / prize), that it is free from defects in materials and workmanship for the period listed in the warranty table, when assembled and operated in accordance with the accompanying Owner’s Manual.
Please note that the ABER LIVING Warranty is effective from date of purchase and is limited to the repair or replacement of parts at no charge, which prove to be defective under normal domestic use as indicated on the warranty page of the Owner’s Manual. The product must be properly cleaned and maintained according to the Owner’s Manual instructions and must not be used in a communal or commercial application for the warranty to apply. Normal wear and tear are excluded. Parts replaced under this warranty are to be installed by customer and are warranted for the balance of the original warranty.
ABER LIVING does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation, or failure to perform normal and routine maintenance; including but not limited to damage caused by insects within the burner tubes, as set out in the Owner’s Manual. The ABER LIVING warranty does not cover deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere, shipping or transportation costs, removal or re-installation costs, labour costs for installation and repair, cost of service calls, liability for indirect, or consequential damages.
Please refer to the owner’s manual for further details on the barbecue.
TO SUBMIT A CLAIM, THE FOLLOWING INFORMATION IS REQUIRED:
- Model Number
- Serial Number
- Date of Purchase and Proof of Purchase (Copy of Receipt)
- A brief description of the problem, with the part number if available
Please submit all warranty claims to sales@broilking.co.nz or submit the form below.