Broil King
Care & FAQs
Take a look through our BBQ care and frequently asked questions. If you can’t find what you’re looking for or need spare parts, contact our NZ support team by filling out the form on our contact page.
BBQ Care & FAQs
Filter through our best BBQ care and troubleshooting guide below.
POSSIBLE CAUSE | CORRECTIVE ACTION |
|---|---|
Out of Gas | Refill LPG Gas Cylinder |
Excess flow safety device has been activated | Read – Grill Does Not Get Hot |
Regulator is not fully connected to the cylinder valve | Tighten the regulator hand wheel |
Venturi blocked or misaligned with valve orifice | Remove burner, clean venturi and realign with valve orifice – Read more Burners Not Lighting |
Hose is twisted. | Straighten hose. Keep away from bottom casting. |
Your grids may rust if they have not been properly seasoned or maintained. Follow these steps to remove the rust and re-season your grids.
1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush. NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.
2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.
Storing Your Cast Iron Grids:
When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.
Your burner may have a blockage, preventing proper gas and air flow. When cool, remove your burner and inspect the ports. If the ports are blocked, clean with a soft bristle brush. Alternately you can clear the debris out by poking blocked holes with a paper clip (or another tool small enough – never drill or file portholes, enlarging them will damage your burner).
Next, clean out the burner venturi tubes. Use a venturi brush or pipe cleaner and push it through the entire tube while turning. Pull out the brush and examine for any debris. Be aware that spiders are attracted to the smell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider guards are protecting the air intake holes at all times.
If your LPG has been recently filled or purchased, the tank may not have been purged properly or at all. Purging the tank removes any air, thus releasing space for more gas. The more air in the tank, the less space you will have for gas. Simply take the tank back to where you had it filled or purchased, and have them purge the tank properly.
If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter. If your barbecue grill runs on propane please follow these troubleshooting steps:
The hose and regulator on your barbecue grill has a safety feature known as QCC. This feature will activate if it detects a sudden flow of gas. This feature can accidentally be activated if the propane cylinder valve is opened with the control knobs in the on position. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
If this does not resolve the issue, there may be a leak in the system causing the QCC feature to be activated. Follow the steps to perform a “leak test” to determine the source of the leak.
Most LPG gas appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the LPG has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and will go away in time. If the humming still persists, you may want to order a new regulator.
There could be several causes of this problem. Follow these simple steps:
1. First check to see that you are not out of propane gas or that your natural gas line is turned off.
2. Another cause could be that the excess flow device has been activated. This could be as a result of a leak in the system or a burner valve may have been open when the cylinder was opened. In the case of a leak perform a leak test by brushing soapy water on all connections.
3. If a burner valve was open at the time of opening the cylinder, you may have activated the QCC safety feature. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
4. If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter
Please watch our video here on how to reset your QCC regulator.
This is caused by a build up of oxidization. To correct this, simply clean the oven exterior with a mild soapy solution, then wipe with cooking oil. This will restore the luster of black cast exterior. Expect the unit to smoke during the first few uses after applying oil.
- Extinguish any open flame or cigarettes in the area.
- Be sure that gas supply valve and appliance valves are “off”.
- Prepare a soap solution of one part water, one part liquid detergent.
- Open the LPG supply valve slowly.
- Brush the soap solution on each connection, including the tank, the quick disconnect coupling, and on each connection between the orifice and control valve.
- A leak is identified by a flow of bubbles from the area of the leak.
- If a leak is detected, close the gas supply valve, tighten all connection and retest (Step 4).
- If the leak persists, contact our customer service team.
- Do not attempt to operate appliance if a leak is present.
IF YOUR GAS GRILL IS EQUIPPED WITH A SIDE BURNER OR REAR BURNER:
- Follow steps 1 – 5 above
- Place fingertip over the opening in the orifice at the end of hose.
- Turn “SIDE”/”REAR” control to “HIGH.”
- Brush soap solution on each connection between orifice and control valve.
- Turn “SIDE”/”REAR” control to “OFF”.
Having trouble installing any Broil King Warming Rack?
Watch this quick video for help on the subject. If you’re still running into challenges contact us at sales@broilking.co.nz or on 0800 161 161
Although not considered normal, a possible cause for uneven heat is a blockage in the burner venturi tubes. It is possible for small insects to get inside the venturi tubes of the burner. Any blockage inside of the venturi tubes could cause uneven heat. Cleaning instructions can be found on page 5 of your LPG manual, or page 4 of your natural gas manual.
Although we consider all of our cooking grids to be of high quality and performance, cast iron is a much heavier metal than most barbecue cooking grids. Because of its high density it retains heat better, and is very effective for searing most meats (such as steak, chicken, and hamburgers). Our grids feature a pointed side for perfect sear marks and a grooved side for continuous basting.
When comparing cooking grids, the most important thing to consider is the weight and thickness of the grid.
1. Heavy cooking grids have the necessary mass required to retain heat to sear and transfer this energy to foods on the grill.
2. Heavy cooking grids have the necessary mass required to distribute the heat evenly over the entire surface of the grid.
3. By maintaining their heat throughout the grilling process the grids’ searing capability is improved, locking in the natural juices. With heavy cooking grids, you are able to sear the meat the first, second, third, and fourth time without moving the meat to a new position on the grid. Results are tender, juicy and flavourful steaks, chops, and chicken pieces.
4. Heavy cooking grids are essential for flavourful results in outdoor grilling.
Heavy cast iron grids deliver superior searing performance and simple to maintain. Learn more about maintaining cast iron grids.
Heavy stainless steel grids are durable and virtually maintenance free. Simply clean with a stainless steel grill brush.
It is important to periodically season your cast iron cooking grids. This will prevent food from sticking, prevent rusting and increase the life of your grids for many years to come. Seasoning your cast iron grids is quick and easy to do. Follow these simple steps:
Seasoning new cast iron cooking grids:
1. Before cooking on your barbecue grill for the first time, wash the grids using a light detergent and water. Rinse then dry with a towel. Never air-dry grids or wash them in a dishwasher.
2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly.
We recommend using a HIGH SMOKE POINT OIL like one of these organic cold pressed cooking oils.
Avocado Oil – smoke point (260C / 500F)
Rice Bran Oil – smoke point (255C / 500F)
Canola Oil – smoke point (204C /400F)
Do not use salted fat such as margarine or butter. Non-stick cooking sprays are less effective as they burn off at low heat.
3. Now that you have applied oil to your new cast iron grids, light the grill and operate on Med/Low (400F or 200C) for 30 minutes. The oil bakes on and creates a non-stick protective layer. Turn the control knobs OFF. After the grids have cooled, they are seasoned and ready to use.
Re-seasoning cast iron cooking grids:
It’s always best to clean and re-season your grids after you have finished grilling your meal. So before you turn off your barbecue grill, follow these simple steps:
1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a quality stainless steel barbecue grill brush or wood BBQ scrapper.
2. Spread a thin coating of High Smoke Point Oil over entire surface of the cast iron grids with a basting brush or oil mister.
Storing Your Cast Iron Grids:
When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.
Check out our video on How to maintain your cat iron cooking grates.
Just like a cast iron frying pan it is necessary to season, and re-season, cast iron cooking grids. The oil will help protect the porcelain coating, decrease sticking, and protect damaged or worn grids from rusting. ONLY USE HIGH SMOKE POINT OILS We recommend using one these – Avocado Oil – smoke point (260°C / 500°F) Rice Bran Oil – smoke point (255°C / 500°F) Canola Oil – smoke point (204°C /400°F)
Food drippings may come into contact with the hot flames of the burner, causing a flare-up. Some flare-ups are normal, but excessive flare-ups are most often caused by a buildup of grease. Follow these simple steps:
1. When the barbecue grill is cool, remove the Flav-R-Wave™ heat medium and brush it with a stainless steel grill brush then place it back into position.
2. Ensure that the bottom of the barbecue grill oven is kept clean of any grease or cooking debris, including your drip can/pan. For a thorough cleaning, scrape the sides and base of your cook box with a putty knife or barbecue brush, then use an industrial vacuum cleaner to remove any ash and debris.
If your grill is equipped with Broil King’s heavy duty reversible cast iron grids, place the grids with the channel side up when grilling fattier cuts of meat. This will help capture and vaporize more juices right at the cooking grid and the ends of the grids are shaped to allow excess juices to drain away without causing flare-ups.
The inside of the lid is not painted. Over time smoke creates a carbon buildup inside the oven lid. The carbon may peel off and can look like paint. To clean, simply remove the lid, lightly scrape with a putty knife or barbecue brush and wash with warm soapy water. For best performance, clean the inside of your lid occasionally throughout the year, before carbon buildup can peel off.
Check out our video here for further assistance.
The black buildup is a sign that your venturi tubes on your burner may have a blockage, and will not allow enough gas and air flow to reach the burners. Alternately, your barbecue grill may need a thorough cleaning. To correct this, follow these simple steps:
1. When cool, remove your burner and inspect the ports. If the ports are blocked, clean with a soft bristle brush. Alternately you can clear the debris out by poking blocked holes with a paper clip (or another tool small enough – never drill or file portholes, enlarging them will damage your burner).
2. Next, clean out the burner venturi tubes. Use a venturi brush or pipe cleaner and push it through the entire tube while turning. Pull out the brush and examine for any debris. Be aware that spiders are attracted to thesmell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider guards are protecting the air intake holes at all times.
3. There also may be a buildup of grease burning on the bottom of the oven. To correct this, remove the cooking grids and the Flav-R-Wave™ heat medium. Use a stainless steel barbecue grill brush and scrub the bottom of the oven to loosen debris. For a thorough cleaning, use an industrial vacuum cleaner to remove any ash and debris.
Burner
Remove burner and inspect for cracks and deterioration. Clean venturi tubes using a pipe cleaner or venturi brush to eliminate any blockages caused by spiders or insects.
Flav-R-Wave™
Using a stainless steel brush scrape off any residue that has accumulated on the Flav-R-Wave™ heat medium.
Cookbox / Oven
With the burner(s) and Flav-R-Wave™ removed, scrape the inside of the oven using a sturdy bristle brush and then use an industrial vacuum cleaner to remove any ash and debris. Then, using a barbecue cleaner scrub the inside and outside of the oven and then rinse with water. Never use oven cleaner on your barbecue, it is corrosive and can damage the other components.
Grease Tray
The grease tray is located immediately below the hole through which grease will drain and is accessible from the rear of the barbecue. The grease tray should be checked and cleaned or replaced regularly to prevent grease from overflowing onto your patio.
Exterior Finish
If white oxidation spots appear, wash the outside of the housing with a mild soap and water solution. Rinse the surfaces thoroughly, and then wipe them with a cloth dipped in cooking oil to restore the luster. For repair of paint scratches and scuffs, use a good quality HIGH temperature (600°F) spray paint for touch-up. Rusting is a natural oxidation process and may appear on cast-iron and steel parts. Rust will not affect short term performance of your barbecue grill. Use stainless steel cleaner to polish and remove stains and marks from stainless steel components. Weathering and extreme heat can cause a stainless steel lid to turn a tan color. This is discoloration and is not considered a manufacturing defect.
Hose
You should perform a leak test every time you disconnect and reconnect a gas fitting, and at least once per year or after any long period of non use.
How to Perform a Leak Test:
1. Extinguish any open flame or cigarettes in the area.
2. Be sure that gas supply valve and appliance valves are “off”.
3. Prepare a soap solution of one part water, one part liquid detergent.
4. Open the propane or natural gas supply valve slowly.
5. Brush the soap solution on each connection, including the tank, the quick disconnect coupling, and on each connection between the orifice and control valve.
6. A leak is identified by a flow of bubbles from the area of the leak.
7. If a leak is detected, close the gas supply valve, tighten all connection and retest (Step 4).
8. If the leak persists, contact our customer service department for assistance.
9. Do not attempt to operate appliance if a leak is present.
Replacement Parts
If a problem is found with the regulator, hose, burner, or control valves, do not attempt repair. Contact our NZ customer service team using the form on our contact page. To ensure optimum performance, use only original OMC Broil King replacement parts.
Never leave the barbecue grill unattended while in use. Never use your barbecue in an enclosed space, under an over hang and not closer than 60cm from any combustible surface. Always store your extra propane tank in a ventilated area.
The appearance of rust on cast iron cooking grids is an sign that the grids need to be re-seasoned. No need to panic, the following tutorial will guide you through the seasoning process.
Please watch our video here on how to maintain your cast iron cooking grates.
When the temperature dips and the leaves begin to fall, it is time to start thinking about preparing your grill for winter. Whether you are a year-round griller, or you pack your grill away till spring, spending some time cleaning and inspecting your grill after a long summer is one of the best ways to ensure your grill will last for years to come.
1. Give your grill a thorough cleaning. Remove the components and scrape the inside of your oven using a sturdy bristle brush. Take an old rag and a bucket of hot soapy water and clean every surface of the grill both inside and out. Don’t forget to empty the grease tray. If you are storing your grill for the winter, make sure it is completely dry before packing away.
2. Inspect your components. If you need replacement parts, now is a good time to think about ordering them. Check all hoses on your gas grill to ensure they aren’t aging and have no cracks.
3. Season cast iron cooking grids. Applying a thin layer of cooking oil to clean dry cooking grids creates an extra layer of protection against rust. If you won’t be using your grill for a while, bring your grids inside and store them in a dry warm place. Learn More.
4. Invest in a heavy-duty grill cover. It will help protect your grill from the elements.
5. Store propane cylinders in a well-ventilated area. If storing your grill indoors, detach and store propane cylinders in a well-ventilated area (garage, outdoor shed, etc.) Storing them indoors is very dangerous, even the smallest of leaks can cause serious damage.
6. For outdoor use only. Never use your barbecue in an enclosed space such as a garage, shed, or balcony. Also, ensure your grill is at least 75cm away from the combustible surface and not under an overhang.
When the temperature dips and the leaves begin to fall, it is time to start thinking about preparing your grill for winter. Whether you are a year-round griller, or you pack your grill away till spring, spending some time cleaning and inspecting your grill after a long summer is one of the best ways to ensure your grill will last for years to come.
Spray the Broil King Grill Cleaner and Degreaser directly onto the surface and let sit for 1 to 2 minutes.
Use the Broil King revitalizer cream against tough burnt-on grease, smoke staining, or rust spots.
Use the Broil King Stainless Steel Cleaner to get a great shine once the grill is clean.
Genuine OMC Broil King replacement parts are always available for your barbecue grill. For all parts queries, please fill out the form on our contact us page or call us on 0800 161 161.
You can search for your manual here.