Troubleshooting | Broil King

My cast iron cooking grids are rusty. What should I do?

Your grids may rust if they have not been properly seasoned or maintained. Follow these steps to remove the rust and re-season your grids.

With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush. NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.
Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.

Storing Your Cast Iron Grids:

When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.

My grill won't light anymore. What could be wrong?

Try lighting your grill with a match, if burner lights successfully, it is an ignitor issue. See "Ignitor not Working" below

If your barbecue grill doesn't light with a match, here are some possible causes.

POSSIBLE CAUSE	CORRECTIVE ACTION
Out of Gas	Refill LP Gas Cylinder
Excess flow safety device has been activated	Read - Grill Does Not Get Hot
Regulator is not fully connected to the cylinder valve	Tighten the regulator hand wheel
Venturi blocked or misaligned with valve orifice	Remove burner, clean venturi and realign with valve orifice - Read more Burners Not Lighting
Hose is twisted.	Straighten hose. Keep away from bottom casting.

If you are still having an issue, please call our North American Customer Support Line at 1-800-265-2150.

Ignition Not Working

The Sure-Lite™ ignition system consists of both a push button ignitor and the electrode(s). The electrode may develop a buildup of grease or oxidization that may hamper the performance of the spark. Troubleshoot by following these simple steps:

First, make sure that it is only the battery that needs to be replaced. Simply unscrew the push button, pull out the old battery and test with a new one. If you hear a clicking sound, and the burner lights, then you have fixed the problem. If it still doesn't ignite, please go to step 2.

You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure the electrode wire is plugged into the igniter and securely attached to your burner. This wire can be found underneath the control panel. Clean the electrode-to-ignitor connection point with a brush or carefully with a piece of sandpaper. Re-connect the electrode to the ignitor and test by pressing the ignitor button. If you do not hear the ignitor clicking, you may need to replace it.

Push-Button

Check if the push button makes a clicking sound when you press it. If it clicks see "the electrodes", if it does not, replace the battery and try again. To replace the battery simply unscrew the push button, pull out the old battery and test with a new one. If you still do not hear a clicking sound - please contact our customer service department.

The electrodes

You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure that all the electrode wires are secure at both ends. The wires can be found underneath the control panel. Next, examine the electrode; press the igniter button to see if you can see a spark. If not, try cleaning the electrode point with a brush or carefully with a piece of sandpaper.